SeatLock
Account deletion

Delete your SeatLock account

You can delete your account yourself, on the web or in the SeatLock app. You don't need the app installed to do it.

On the web

  1. Sign in with the Google, Apple or Facebook account you use for SeatLock.
  2. Scroll to the bottom of your profile and choose Delete account.
  3. Type the confirmation shown and confirm.
Sign in to delete

In the app

Go to Profile → Settings → Manage Account → Delete Account.

Can't sign in?

Email privacy@seatlock.ca from the email address on your account and we'll delete it within 30 days. If you used Hide My Email, say so and we'll verify you another way.

Before you delete

  • Withdraw any wallet balance to your bank. Money left in your wallet can't be recovered once the account is gone.
  • Finish your active trades. Deleting cancels them: a buyer who paid and is still waiting on tickets is refunded automatically, but a payout you haven't received yet, or money you paid as a buyer, is lost.
  • Deletion is permanent and can't be undone.

What we delete

  • Your profile: name, photo, phone number and Instagram handle
  • The trades you took part in, their seats, and the ticket transfer emails attached to them
  • Your notifications and their settings, feedback, referral codes and giveaway entries
  • Your sign-in, so the account can't be used
  • Analytics events and session recordings

What we keep

  • Wallet ledger entries (payments, payouts, refunds), with the link to your account removed, kept for at least 6 years as Canadian tax law requires
  • A short deletion record (your former account ID, email, the date and how you asked), kept indefinitely so we can show the request was honoured
  • Giveaway draw records, which hold your former account ID if you entered a giveaway that was drawn, kept indefinitely so draws stay auditable
  • Stripe keeps its own payment records under its privacy policy, so past disputes and refunds can still be looked into

Full details are in our Privacy Policy.