Terms of Service

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a binding contract between you and SeatLock Inc. (“SeatLock”, “we”, “us”), a corporation incorporated under the Ontario Business Corporations Act on January 22, 2025 (Ontario Corporation Number 1001114159), with its registered office at 116 Yorkview Drive, Toronto, Ontario, M2R 1L7, Canada.

By creating an account, signing in, or using SeatLock in any way you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

2. What SeatLock is — and is not

SeatLock is a peer-to-peer escrow service for transferring Ticketmaster tickets between users. Buyers fund a SeatLock wallet via card; SeatLock holds the funds while the seller transfers the tickets through Ticketmaster’s own transfer feature, addressing the transfer to a per-trade SeatLock relay address. We receive the Ticketmaster notification at our own inbox, verify it, and forward it to the buyer; once the buyer accepts the transfer in Ticketmaster and the dispute window passes, we release the funds to the seller.

SeatLock does not hold tickets. We are not a ticket marketplace, primary issuer, or reseller. We do not buy, sell, store, or list tickets ourselves. The tickets always live in a Ticketmaster account; we only read the Ticketmaster transfer-notification emails that arrive at our own SeatLock inbox to verify that a transfer actually happened.

SeatLock is also not a bank. Your wallet balance represents a claim against SeatLock for funds we hold on your behalf via our payment processor (Stripe). Wallet balances are not insured deposits and do not earn interest.

3. Eligibility

• You must be at least 18 years old and capable of entering a binding contract under the law of your jurisdiction.
• You must have access to an email account and (as a seller) a Ticketmaster account from which you can transfer the tickets you list.
• You must be authorized to use any payment method you connect to SeatLock and to receive payouts at any bank account you connect via Stripe.
• You must not be on any sanctions list or otherwise prohibited from using payment services in your jurisdiction.

4. Your account

• One account per person. Creating multiple accounts to evade limits, disputes, or bans is a material breach of these Terms.
• Sign-in. Accounts are created by signing in with Google, Facebook, or Apple. We rely on those providers for authentication; if you lose access to the underlying provider account you may also lose access to SeatLock.
• Account security. You are responsible for everything that happens under your account. Notify us immediately at support@seatlock.ca if you suspect unauthorized access.

5. How a trade works

The lifecycle of a trade:

1. Seller creates a trade. They pick the event, describe the seats, set an asking price, and share a 6-letter invite code with their buyer.
2. Buyer joins. The buyer enters the code and deposits the buyer total (asking price plus the SeatLock fee) into their wallet via Stripe Checkout.
3. Funds enter escrow.The buyer’s wallet is debited and the funds are held by SeatLock pending verification.
4. Seller transfers the tickets in Ticketmaster to the per-trade SeatLock relay address shown on their trade view (transfer+{code}@seatlock.ca).
5. Verification & relay.Ticketmaster sends its “you sent” notification to our inbox. We verify it came from Ticketmaster and matches the listing, then forward the message to the buyer’s sign-in email so they can click the Accept link in their own Ticketmaster account. Once Ticketmaster confirms the buyer accepted, the trade enters a 7-day payout-holding window during which either party may open a dispute.
6. Payout.If no dispute is opened, the funds are credited to the seller’s SeatLock wallet at the end of the holding window. The seller can then withdraw to their bank account via Stripe Connect.

Timing requirements within the lifecycle (e.g. the deposit expiry window, the payout-holding window) are shown in the app and may change as we tune the product. Material changes will be communicated under section 16.

6. Fees and pricing

• SeatLock fee. A platform fee (currently 5% of the asking price) is charged in addition to the asking price. The buyer pays the asking price plus the fee; the seller receives the asking price.
• Stripe processing fees. Stripe charges its own fees on card transactions (deposits) and connected-account payouts (withdrawals). Those are passed through and visible in your Stripe history.
• Per-event cap. When SeatLock has scraped a published Ticketmaster face-value maximum for an event, sellers cannot list a per-seat price above that cap. Across all events, a global per-seat cap may apply.
• Currency. Trades and balances are denominated in Canadian dollars (CAD).
• Taxes.Sellers are solely responsible for reporting and paying any applicable taxes (income, sales, etc.) on amounts received through SeatLock. SeatLock does not withhold or remit taxes on a seller’s behalf.

7. Email relay

SeatLock’s verification model depends on the seller addressing the Ticketmaster transfer to a per-trade relay address (transfer+{code}@seatlock.ca) shown on the trade view. Ticketmaster delivers its transfer notifications to our inbox at seatlock.ca; we verify each message and forward it on to the buyer’s sign-in email so they can accept the transfer in their own Ticketmaster account.

You authorize SeatLock to receive, process, store, and relay those Ticketmaster transfer emails for the purposes described in our Privacy Policy. SeatLock does not connect to your Gmail or any other inbox of yours, and does not read any of your personal email.

Sending a Ticketmaster transfer to anyone other than the relay address shown on the trade — or cancelling the transfer once it’s been initiated — prevents us from verifying delivery and may delay or block the seller’s payout, or trigger an automatic refund of the buyer.

8. Seller obligations

• You must have lawful possession of the tickets you list and the right to transfer them on Ticketmaster.
• You must transfer the exact tickets you described to the per-trade SeatLock relay address shown on the trade view, within the time the trade’s status allows.
• You may not list tickets above any applicable cap (per-event Ticketmaster face value, or the platform global cap, whichever is lower).
• You may not duplicate, retransfer, refund, or cancel the Ticketmaster transfer once funds have entered escrow except as part of a SeatLock-arbitrated dispute resolution.
• You may have only one active trade per event at a time.

9. Buyer obligations

• You must monitor the email address tied to your SeatLock account — that’s where we relay the Ticketmaster transfer message after the seller initiates it.
• You must click the Accept link in the relayed email and accept the Ticketmaster transfer. If you fail to accept it within Ticketmaster’s window, the trade cannot complete and you may forfeit the funds depending on the dispute outcome.
• Once a trade is completed and the payout-holding window has lapsed, the trade is final and you have no further recourse through SeatLock.

10. Prohibited conduct

You agree you will not:

• Create multiple accounts to circumvent limits, disputes, bans, or fees.
• List tickets you do not own or have no right to transfer, or tickets that have been cancelled, voided, or already transferred.
• List tickets above any applicable price cap or otherwise in violation of section 6 or section 8.
• Use SeatLock to launder money, evade taxes, or fund any illegal activity.
• Forge, fabricate, or alter Ticketmaster emails, screenshots, or other evidence used in dispute resolution.
• Probe, scan, or attack our infrastructure; use automated clients to scrape or interact with the service in ways not permitted by the user-facing UI; reverse engineer or attempt to bypass our verification logic.
• Harass, threaten, or defraud counterparties on the platform.

11. Disputes

Either party may open a dispute during the 7-day payout-holding window. Common grounds include: tickets not received, wrong tickets transferred, seller cannot deliver, transfer failed, counterparty unresponsive, or other.

SeatLock will review the trade record, the Ticketmaster emails received at our inbox, and any evidence either party submits, and will resolve the dispute by either:

• Releasing the funds to the seller (when delivery is confirmed and the buyer’s claim is unsupported), or
• Refunding the buyer’s wallet (when delivery is not confirmed, the wrong tickets were sent, or the seller cannot or will not deliver).

SeatLock’s dispute decisions are final at the platform level. They do not waive any rights you may have under applicable consumer protection law.

12. Cancellation, refunds, and account closure

• Sellerscan cancel a trade in “created” status (no buyer joined yet) at any time. Cancelling after a buyer has paid moves the trade into the dispute flow described in section 11.
• Buyerscan withdraw an unspent wallet balance to their card via Stripe at any time, subject to Stripe’s rules.
• Account closure. You can delete your SeatLock account at any time from your profile, subject to resolving any active trades and withdrawing your wallet balance to zero. Deletion follows the data-handling rules described in our Privacy Policy.
• SeatLock-initiated suspension or termination. We may suspend or terminate your account if we reasonably believe you have violated these Terms, harmed another user, committed fraud, or created risk for SeatLock or its payment processors. We may also do so to comply with law or protect the safety or property of users.

13. Stripe and Ticketmaster

SeatLock relies on Stripe to process card payments (Stripe Checkout) and to pay out sellers (Stripe Connect Express). Your use of those features is also subject to Stripe’s applicable terms (the Stripe Services Agreement and the Connected Account Agreement). You must agree to those with Stripe directly before you can deposit or receive payouts.

SeatLock is not affiliated with, endorsed by, or sponsored by Ticketmaster Entertainment, LLC. “Ticketmaster” and related marks are property of their respective owners. We integrate with Ticketmaster only by receiving the transfer-notification emails Ticketmaster sends to our inbox when the seller addresses a transfer to our relay address.

14. Disclaimers

SeatLock is provided “as is” and “as available”.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every fraudulent listing will be detected. Ticket validity, ticket quality, and event attendance are between you and the counterparty (and ultimately between you and Ticketmaster / the event organizer).

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection law that cannot be waived by contract.

15. Limitation of liability

To the fullest extent permitted by law, SeatLock’s total aggregate liability arising out of or relating to your use of the service is limited to the greater of (a) the SeatLock platform fees you have paid us in the twelve months immediately preceding the event giving rise to the claim, and (b) one hundred Canadian dollars (CAD $100).

In no event will SeatLock be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost data, or substitute tickets — even if we have been advised of the possibility of such damages.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in-app and/or by email; non-material changes (typo fixes, clarifications) will be reflected by updating the effective date at the top. Continued use of SeatLock after a change means you accept the updated Terms.

17. Indemnification

You agree to indemnify and hold SeatLock and its directors, officers, employees, and agents harmless from any claim, demand, loss, or liability — including reasonable legal fees — arising out of (a) your use of SeatLock, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) any tickets you list, transfer, or accept through the service.

18. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of SeatLock, and you and SeatLock each consent to the personal jurisdiction of those courts. This section does not limit any non-waivable rights you may have under the consumer protection law of your home jurisdiction.

19. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and SeatLock concerning the service and supersede any prior agreement on the same subject.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

20. Contact

SeatLock Inc.
116 Yorkview Drive
Toronto, Ontario, M2R 1L7
Canada
Ontario Corporation Number: 1001114159
support@seatlock.ca