Support
How can we help?
Stuck on a trade, a payout, a dispute, or your account? A real person reads every message. Email us and we'll get you sorted.
Typical reply time
Within one business day. Disputes and payout issues are prioritized.
Before you reach out
Common questions
My trade is stuck or the ticket transfer hasn't arrived.
Either party can open a dispute during the 7-day payout-holding window — use the dispute button on the trade, or email us with your trade code and we'll investigate. See how disputes work.
Can I get a refund?
Buyers can withdraw any unspent wallet balance back to their card at any time. For funds already committed to a paid trade, a refund goes through the dispute process. Reach out with your trade code if you're unsure.
How do I delete my account?
Open your profile and choose delete account. You need to resolve any active trades and bring your wallet balance to zero first.
Is my money safe?
Payments are handled by Stripe and the buyer's funds stay in escrow until we verify the ticket transfer landed. SeatLock never stores your card or bank details.